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Massena Memorial expanding walk in clinic

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MASSENA - Massena Memorial Hospital is opening its walk in clinic to provide immediate diagnosis and treatment on evenings and weekends, as well as during traditional business hours.

The new clinic will provide services that include evaluating injuries and illnesses; ordering tests; evaluating test results; conducting physicals; performing alergy immunization, providing that the patient has his or her serum on hand; and more, according to Joe Lamp, a physician assistant who will staff MMH’s walk-in clinic.

“We’re still seeing there’s a huge void in after-hours care,” Mr. Lamb said. “This is the next progression in ensuring we meet the community’s needs.”

The walk in clinic will be open from 8 a.m. to 8 p.m. Monday to Friday and from 10 a.m. to 6 p.m. Saturday and Sunday.

“We’re here to provide services for our patients in a timely manner to serve their needs,” Mr. Lamb said.

The walk in clinic will operate with a goal of being able to see every patient within 30 minutes of arrival. Senior Director of Practice Management Zach Chapman said the clinic will to be able to take in 30 patients per day while still maintaining a wait-time of 30 minutes or less.

“If we received more patients, we would bring more physcians in to maintain our quality services,” Mr. Chapman said. “No one wants to wait when they’re sick.”

The expanded walk in clinic will also help alleviate some of the burden on MMH’s ER, which has dealt with a surge of walk-ins over the last five years, Tina Corcoran, senior director of public relations/planning for MMH, said.

“The ER has basically become a catch-all,” Mr. Chapman said. “A lot of non-emergent patients end up in the ER.”

Ms. Corcoran hopes the new walk-in clinic will slow a trend in which a growing percentage of the community is going outside the area for primary care.

“We’re willing to invest in this new service because the community needs this service,” Ms. Corcoran said. “It will give them what they need right here in the community.”

The clinic is located in the former offices of the Levine Outpatient Center. An entrance to the clinic is located off Hospital Drive.

The clinic will be staffed by Mr. Lamp, nurse practitioner Alicia Sienkiewycz, medical assistant Kim Marusco and licensed practical nurses Trevor Kench and Amanda Kahrs.

Ms. Corcoran believes that if the clinic is a success more staff may be added and the hours may be extended.

“If it grows, there’s a possibilitity we can expand (the clinic),” she said. “There’s a huge need in this community for primary care physicians.”

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